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Definition of Personal Information

Personal information is information about an identifiable individual, but does not include the name or business contact information of an employee of an organization.

Our Responsibilities

AutoCanada Inc., and the AutoCanada group of dealerships (referred to in this policy as “AutoCanada” or “we” or “us”) are responsible for protecting the personal information of our existing customers and prospects (referred to in this policy as “customers” or “you”) that is in our custody or under our control, including personal information that has been transferred to or received from a third party. The personal information is collected in accordance with applicable privacy legislation and is governed by this policy.

Collection, Use, and Disclosure of Personal Information

We collect personal information from you to serve you better. Personal information better helps us understand your automotive and related needs, allows us to communicate effectively with you, and allows us to provide you services and products.

We may collect, use and disclose personal information for the following purposes:

• Verify identity and ensure accuracy of the information we have on record
• Advise of special offers, updates and other information
• Communicate with manufacturers
• Fulfill and deliver orders for goods or services, as well as administer transactions, including determining eligibility for financing
• Provide services (such as warranty and extended service plans), and the booking of appointments
• Analyse the performance of vehicles, maintain and repair operating systems, investigate accidents and systems and locating vehicles
• Improve product and service offerings and to conduct surveys
• Detect and prevent fraud
• Compile statistics and report to regulatory agencies
• Comply with the law

We refer to these as our Identified Purposes.

How We Gather Personal Information

The collection, use and disclosure of personal information depends on how a customer does business with us. We gather information from customers in the following ways:

• over the telephone, electronically or through face-to-face meetings
• on the purchase of a new or used vehicle from a salesperson’s customer information sheet
• on the new or used vehicle purchase deal sheet
• through vehicle systems which record event data
• on the trade-in information document
• through public sources to confirm addresses and phone numbers
• on the purchase & sale Agreement, and other purchase or repair order forms or invoices such as the application of insurance or purchase of a warranty or after-market products
• from vehicle manufacturers, credit providers and/or credit reporting agencies
• through our call center communication

The Commitment We Make To Customers When They Share Personal Information

When you provide information to us, your personal information may be used or disclosed for the Identified Purposes among AutoCanada, their affiliates, automobile manufacturers, parts manufacturers and/or third parties, including third party financing companies and credit agencies. The AutoCanada group of dealerships may verify such information or obtain additional personal information about you in question by checking with government agencies, credit bureaus, motor vehicle agencies and other fact collecting and verifying entities to assist us in the Identified Purposes.

Consent

Your knowledge and consent is generally required before we may collect, use or disclose your personal information. Explicit consent is not required where your consent is deemed by law or not required by law. These situations may include an investigation by the police where personal information is publicly available or in situations where otherwise permitted by law. In cases where we collect personal information that requires consent, we will obtain specific written or oral consent from you before collecting, using or disclosing such information. If you provide information regarding eligibility for financing, you are consenting to our disclosure of such information to third party financing companies and/or credit agencies.

Protection of Personal Information

Personal information will be kept at the offices of AutoCanada and/or a dealer. All electronic and paper based information will be maintained under strict security systems appropriate to sensitivity of the personal information to safeguard all personal information that is in the custody or in the control of AutoCanada and/or the dealership from unauthorized access, collection, use, disclosure, copying, modification, disposal, or similar risks.

All third parties that obtain personal information from AutoCanada and/or a dealership (with respect to financing requests and insurance applications, for example) are contractually required to protect customers’ confidentiality in a manner consistent with this policy, and/or as required by law.

Customers’ Right To Access Their Personal Information

You may access the personal information that we maintain in our custody or under our control.

How a Customer Accesses Their Personal Information

If you want access to your personal information you must make a request in writing to AutoCanada’s Privacy Officer, stating the specific personal information you are requesting and the name of your dealership.

Withdrawing Consent

You may withdraw your consent to the collection, use or disclosure of your personal information at any time on reasonable notice, subject to legal or contractual restrictions (such as where we have arranged to extend credit to you and are required to collect or disclose your personal information on an ongoing basis from or to third parties). If you withdraw your consent, we may not be able to provide certain products and services to you. You may withdraw same by contacting us as per below.

How To Contact Us

To contact the AutoCanada Privacy Officer: Erin Oor
Address: 200 – 15511 123 Ave, Edmonton AB T5V 0C3
Telephone number: (780) 482-3139
Fax number: (780) 447-0651
E-mail address: eoor@autocan.ca

General

This site is owned and maintained by AutoCanada. By using this web site, you agree to be bound by the following terms of use. Please read these terms of use carefully before using this web site. If you do not agree with these terms of use, discontinue all use of this web site immediately.

Copyright and Trademark

All material on this website is protected by copyright. The material may be used and copied for non-commercial, personal or educational purposes, provided that all information used is not modified and that copyright and trademark rights are acknowledged. Any other use of this material without AutoCanada’s written permission is prohibited.

Except as otherwise noted, the trade names, trademarks and logos displayed on this website belong to AutoCanada and may not be used without AutoCanada’s prior written permission. Third party trade names, trademarks and logos displayed on this website may not be used without AutoCanada’s prior written permission.

AutoCanada Website – Service Only Provision

AutoCanada has created this website as a service to the reader. However, as stated elsewhere, neither AutoCanada or its dealerships are responsible for the timeliness, accuracy or any other assurances with respect to the information found herein or in any of the links to or from this website. Some of the information in this website, including any links, will become outdated, making it incorrect and it will only be updated periodically, if at all. See “Exclusion of Liability” below.

This website is not intended to be used in a solicitation manner or for the offering of securities in any jurisdiction. The material on this website is not intended to modify, qualify, supplement or update information disclosed under corporate and securities legislation of any jurisdiction and relating to AutoCanada and should not be used for the purpose of making investment decisions concerning AutoCanada securities.

Exclusion of Liability

AutoCanada and its dealerships intends for the content on this web site to be accurate and reliable, however, this web site and the content are provided to you “as is” and “as available” and without warranty or condition of any kind, whether express or implied. It is your responsibility to verify with us or our dealerships that the content contained in this web site is accurate. Neither AutoCanada or its dealerships represent or warrant that the functions contained in this web site will be uninterrupted or error free, that defects will be corrected or that this web site or that the server which makes this web site available are free of viruses or other harmful components.
AutoCanada, its dealerships and other affiliates and related entities shall not be liable for any claims, expenses, loss of profits or damages (including direct, indirect, special or consequential damages) arising from:

* the use of or dependence on information contained in this website;
* any error or omission in such information or failure to update information in a timely manner;
* use of third party websites linked to or from this website;
* any Internet software used in connection with this website, computer viruses, or other destructive programs encountered as a result of using this website; and
* all other matters related to this website; even if AutoCanada and/or its dealerships are made aware of possible claims, expenses, damages or losses.

Disclaimer of Warranties

No warranty of any kind, implied, expressed or statutory, warranty of merchantability and non infringement of intellectual property rights, third party rights, title, fitness for any particular purpose or freedom from computer viruses or other contaminating or destructive properties is given in conjunction with the information contained in this website.

Forward-Looking Statements

Certain statements contained on this website include statements which contain words such as “anticipate”, “could”, “should”, “expect”, “seek”, “may”, “intend”, “likely”, “will”, “believe” and similar expressions, statements relating to matters that are not historical facts, and such statements of the beliefs, intentions and expectations of AutoCanada about development, results and events which will or may occur in the future, constitute “forward-looking information” within the meaning of applicable Canadian securities legislation and are based on certain assumptions and analysis made by AutoCanada and derived from experience and perceptions. Forward-looking information on this website includes, but is not limited to: trends and developments in the automotive industry; business strategies and outlooks; expansion and growth of business and operations; and anticipated acquisitions.

All such forward-looking information is based on certain assumptions and analyses made by AutoCanada in light of management’s experience and perception of historical trends, current conditions and expected future developments, as well as other factors AutoCanada believes are appropriate in the circumstances. The risks, uncertainties, and assumptions are difficult to predict and may affect operations, and may include, without limitation: foreign exchange fluctuations; equipment and labour shortages and inflationary costs; general economic conditions; industry conditions; changes in applicable environmental, taxation and other laws and regulations as well as how such laws and regulations are interpreted and enforced; operating risks; risks inherent in the ability to generate sufficient cash flow from operations to meet current and future obligations; increased competition; stock and credit market volatility; opportunities available to or pursued by AutoCanada; the ability to obtain financing as and when needed; and other factors, many of which are beyond the control of AutoCanada. The foregoing factors are not exhaustive and are further discussed in AutoCanada’s Annual Information filed on SEDAR at www.sedar.com.

Actual results, performance or achievements could differ materially from those expressed in, or implied by, this forward-looking information and, accordingly, no assurance can be given that any of the events anticipated by the forward-looking information will transpire or occur, or if any of them do so, what benefits will be derived therefrom. Except as required by law, AutoCanada disclaims any intention or obligation to update or revise any forward-looking information, whether as a result of new information, future events or otherwise. The forward-looking information contained on this website is expressly qualified by this cautionary statement.

Web Scraping/Harvesting

You may only use or reproduce content contained in this website for your own personal and non-commercial use. The framing, scraping, data-mining, extraction or collection of the content of this web site in any form and by any means whatsoever is strictly prohibited. Furthermore, you may not mirror any material contained on this web site.
Linking to This Web Site
You may create a link (the “Hyperlink”) to this web site provided that:
– you do not replicate any of the content of this web site;
– you do not create a frame or any other bordered environment around this web site or its content;
– the Hyperlink shall not imply any endorsement of any product or services; and
– the web site linking to this web site does not contain any information, content or material that would interfere with the operation this web site nor which libels, defames, invades privacy, is distasteful, offensive, obscene, pornographic, abusive or threatening, intended for an adult audience, infringes intellectual property laws or violates any other laws.
AutoCanada and/or its dealerships may withdraw your right to link to this web site at any time in its sole discretion.
Links to Third Party Sites
This website contains links to third party sites. These links have been provided solely as a convenience for users of this website and do not constitute an endorsement by AutoCanada or its dealerships of the content of such third party sites, including in particular information provided by analysts or third parties. Links to this website may also be provided from other sites either known or unknown to AutoCanada or its dealerships. Access to any other website linked to or from this website is at your own risk. Neither AutoCanada or its dealerships have reviewed, monitored and are not responsible for, the content of any third party sites linked to or from this website and does not make any representations regarding the privacy practices, content or accuracy of materials on such third party sites.

Internet Communications

Due to technical difficulties typically found with the Internet, Internet software or transmission problems could produce incomplete copies with inaccurate information. Computer viruses or other destructive programs may also be accidentally downloaded from this website. AutoCanada and its dealerships disclaim liability for any Internet software, computer viruses or destructive programs that may be inadvertently downloaded from this website. AutoCanada recommend that you install appropriate anti-virus or other protective software.

Changes

AutoCanada and its dealerships reserves the right to change or remove any content from this web site, in whole or in part, at its sole discretion, at any time, without notice, and reserves the exclusive right to modify these terms of use at any time.
Privacy Policy
Our Privacy Policy is a binding and integral part of these terms of use.
Talk to Us

The Internet is not a fully-secure medium and is subject to possible interception, loss, corruption, or alteration of communication. AutoCanada and its dealerships are not liable for any damages resulting from the transmission, interception or corruption of communications to or from this website. Any visitor to this website providing information to AutoCanada and its dealerships agrees that neither AutoCanada or its dealerships shall have any obligation with respect to such information and shall be free to use, distribute, disclose and reproduce the information to others and shall be free to be use any ideas, concepts, know-how or techniques contained in the information for any purpose whatsoever. Any information provided by a visitor to the AutoCanada and/or its dealership websites shall be non-proprietary and deemed to be non confidential and must be truthful, legal and not violate the rights of others.